Thank you for your interest in SageGlass.
This policy applies to our customers, users of our websites and social media profiles, users of third-party services and applications offered on behalf of SageGlass, and in general, subjects that contact us to enquire about our company. This policy applies to users of www.sageglass.com/eu, www.sageglass.com/fr and www.sageglass.com/de.
SageGlass operates in Europe and the Middle East. The information that you provide to us is collected and centrally managed by our Headquarter offices, located in Bernstrasse 43, 3175 Wünnewil-Flamatt, Switzerland. Depending on the location you have selected in the website, your information is shared and processed jointly with our representatives in the local sales office that services your area.
Our data processing activities can essentially be divided into five categories:
- Processing of enquiries: data required to assist you and handle your requests for information and / or services.
- Contract execution: all data required for the execution of a contract with Vetrotech. External service providers may be involved in the execution of such contracts, e.g. logistics companies or subcontractors. Some of your data may be shared with these third parties to the extent required.
- Third party services: various information is exchanged between your device and our server, or that of third party services that provide services on our behalf. This can also be personal data.
- Advertisement: contact information may be processed based on the basis of provided consent, in order to provide you with promotional materials and / or invitations to discover more about our products and services.
- Online presence and website optimization: certain information is collected from your device and is used to optimize our website or to display advertisements in the browser of your device.
Your data is managed in compliance with the locally-established legal obligations, as well as, where applicable, EU regulation (GDPR). It is only used for the purposes above mentioned in a relevant and proportionate manner. Our processes require your identification for the processing of your requests, for the compliance with our legal obligations, and / or for the improvement of your experience with our products and services.
2. Name and Contact Details of the Data Controller
Personal data concerns about the use of our website, newsletter subscriptions, or other applications and services offered on behalf of SageGlass can be addressed to us directly via the above provided address or the following e-mail address: firstname.lastname@example.org.
3. Purposes of Data Processing, Legal Bases and Legitimate Interests pursued by SageGlass
3.1. Processing of Enquiries
We collect and process your personal data when you provide information via our website forms, third party services, our social media platforms, or direct contact by phone or e-mail.
As example, this includes information provided at the time of subscribing to the services we provide via our website; requesting services or information; etc. We may ask you for additional information when you report a problem with our website. If you complete any surveys requested for research purposes, we will collect information in such circumstances as well.
The information you give us may be personal data such as:
- Name and last name,
- Company name,
- E-mail address,
- Phone number,
- Enquiry details and files you may choose to upload to our website,
3.2. Use of our Website
When you visit our website, the browser used on your device automatically sends information to the server of our website and temporarily stores it in a so-called log file. We have no influence on this. The following information are collected without your intervention and stored until automated deletion:
- The IP address of the requesting internet-enabled device,
- The date and time of access,
- The name and URL of the retrieved file,
- The website / application from which the access was made (referrer URL),
- The browser you use and, if necessary, the operating system of your internet-capable computer as well as the name of your access provider.
The IP address of your device and the other data listed above are used by us for the following purposes:
- Ensuring a smooth connection setup,
- Ensuring comfortable use of our website,
- Evaluation of system security and stability.
If you have consented to the so-called geolocation in your browser or in the operating system, or other settings of your device, we use this function to offer you individualized services (for example, the location of the nearest branch) related to your current location. We process your location data exclusively for this function.
Our website uses Hotjar, a web analysis tool of Hotjar Ltd, Level 2 St. Julians Business Centre, 3; Elia Zammit Street; St. Julians STJ 3155, Malta. The tool is used to record randomly selected individual visits (but only with an anonymous IP address). This creates a log of mouse movements and clicks for the sole purpose of randomly sampling individual site visits and deriving potential improvements to the site. The information is not personal due to the anonymization and will not be disclosed to third parties. Should you not want your visits to be recorded, you can deactivate them directly from Hotjar via the following link: https://www.hotjar.com/legal/compliance/opt-out.
3.3. Use of Third Party Services: Showpad
If you have requested to receive materials presented to you via Showpad, certain information will be required to provide you with access to the platform and the requested content. For this purpose, we will only process your e-mail address.
The corresponding data processing agreements are put in place to justify and limit the processing that Showpad does on our behalf.
3.4. Conclusion, Execution or Termination of a Contract
3.4.1 Data processing for the execution of a contract
The activity of SageGlass is defined as the development manufacture, and distribution of sustainable of dynamic glass solutions, for the electronic tint of windows, skylights, and curtain walls.
In this context, we process the data required to complete, execute or terminate a contract with you. This data includes:
- Company, first name, last name
- Billing and delivery address
- E-mail address
- Billing and payment data
- Telephone number
- Any other information you provide us with in the context of the execution and/or conclusion of the contract.
You provide us with the data based on the contractual relationship between us. As far as we do not use your contact data for advertising purposes (see Section 3.5. below), we store the data collected for the execution of the contract until expiry of the statutory or possible contractual warranty and guarantee rights. After expiry of this period, we retain the information required by commercial and tax law of the contractual relationship for the statutory periods. For this period (usually ten years from the conclusion of the contract), the data will be reprocessed in the event of a review by the tax authorities.
Provided that you have made purchases from us, your data, in combination with similar entries, can be subject to sales analysis. Our interest for conducting sales analyses is supported by our need to measure our sales performance, assess the effectiveness of our sales force, and set targets for our manufacturing capacity.
In reference to the execution of a contract, you may be asked to complete a satisfaction survey. We will collect your information in this circumstance as well. This information is offered by you voluntarily.
3.4.2. Identity, creditworthiness and transmission to credit agencies
If necessary, we check your corporate identity by using information from a non-exhaustive list of service providers (e.g. Bloomberg or Thomson Reuters World Check) as well as other external sources, such as sanction lists published by the UN or EU. The legitimate interest for this results from our obligation to comply with legal and regulatory obligations, as well as the verification of your business identity for the prevention, detection and avoidance of fraud or corruption, notably by providing services to individuals or entities subject to economic or commercial sanctions. The verification uses information about your business only. Indirect processing of personal data may happen in case of an association between your personal information and your business registration (e.g.: John Doe, General Manager of John Doe & Associates). The result of our inquiry will be added to your customer file for the duration of the contractual relationship.
In the event of a delay in payment, and provided that other legal requirements are met, we will submit the necessary data to a company commissioned with the assertion of the claim. The settlement of a contractual claim is to be regarded as a legitimate interest of our business.
3.4.3. Export compliance and legal check
Depending on your location, prior to the execution of a sales contract, we may check your business name and address for possible association with countries, entities, or individuals listed for economic or export control sanctions. The legitimate interest results from our obligation to comply with applicable regulation against sanctioned countries and individuals, and conduct effective legal watch on trade restrictions.
The screening uses information about your business only. Indirect processing of personal data may happen in case of an association between your personal information and your business registration (e.g.: John Doe, General Manager of John Doe & Associates).
3.5. Data Processing for Advertising Purposes
3.5.1. Advertising purposes of SageGlass and third parties
Complimentary to a quote or service request; or the confirmation of an order, you will receive an invitation to sign up to receive newsletters and marketing materials from us. If you wish to join our mailing lists, the following basic data for marketing activities will be processed:
- First name, last name;
- Preferred language;
- Country of residence; as it allows us to place you under a certain location category and deliver information about products and services that are available in your area;
Via our website, we offer you the opportunity to sign up for our newsletter. In order to be sure that no errors have occurred when entering the email address, we use the so-called double-opt-in procedure: after you have entered your email address in the registration field, we will send you a confirmation link.
You can revoke your consent at any time. For this, a short note by email to the specified contact details under Section 2 will be sufficient. In addition, your consent can be removed via a link available in the respective email in which the newsletter is sent to you. You can use the “unsubscribe” link to exercise your right of consent withdrawal.
We use third party services provided by MailChimp to manage the distribution of our newsletter services. MailChimp is a company certified under the EU-U.S., as well as the Swiss-U.S. Privacy Frameworks.
3.6. Online Presence and Website Optimization
3.6.1. Cookies - General information
We use so-called cookies on our website, including Google Analytics cookies. Cookies are small files that your browser automatically creates and that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our site. Cookies store information which result from connection with the specific device used. However, this does not mean that we are immediately aware of your identity.
The storage period of cookies depends on their purpose and is the same for everyone. You can delete cookies and clear your browsing data directly from your browser’s settings. Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or to be notified when cookies are created. Please note that disabling cookies completely may mean that you cannot use all features of our website.
3.6.2. Social media links
Our website may contain links that direct you to the social networks Facebook, Twitter, YouTube, Instagram and LinkedIn (the “social network”). The links are provided in order to connect you with the content displayed in these platforms and make our company better known. When you access a social network site via a link, responsibility for compliance with data protection is to be guaranteed by the respective providers.
If you establish a connection with the social network of your choice, your browser connects directly to the providers’ servers. Through this integration, the social network receives the information that your browser has accessed the corresponding page of our website, even if you do not have a profile or are currently not logged in to your account. This information (including your IP address) will be transmitted from your browser directly to a provider’s server and stored there. If you are logged in to your account, the provider can immediately assign the visit to our website to your profile. If you interact with the website, for example by clicking a "Like" or “Share” button, this information will also be transmitted directly to the provider’s server and stored there.
4. Recipients of your Data (also outside EU)
Any information submitted via our website or via a SageGlass sales representative is centrally collected and managed by our Headquarter offices, located in Bernstrasse 43, 3175 Wünnewil-Flamatt, Switzerland. Procedures and policies are in place within our organization to guarantee protection of your personal data in accordance to the standards of GDPR requirements.
If you wish to obtain additional information about this section, please, refer to the contact details provided in Section 2.
5. Your Rights
According to the provisions of the GDPR, you have different rights that you can assert or claim against us. This includes, among others:
- Right to access and receive a copy of your personal data;
Right to receive information about your personal data stored with us. In particular, information must be disclosed about the purposes of processing, the category of personal data, the categories of recipients to whom your data has been disclosed, the planned retention period, the source of the data (if not collected directly from you).
- Right to rectification;
Right to correct incorrect or correct data.
- Right to erasure;
Right to delete your stored data; provided that no statutory or contractual retention periods, or other statutory obligations or rights for further storage are to be observed.
- Right to restrict the processing of your personal data;
- Right to object;
Right to object the processing of your data; provided that you
- have disputed the accuracy of your personal data;
- the processing is unlawful and you restrict the use of your data, as opposed to erasure;
- the controller no longer needs the personal data for the purpose of processing but data is required by you for the establishment, exercise, or defense of legal claims;
- you have objected to the processing.
- Right to data portability;
You have the right to transfer selected data stored about you in a common, machine-readable format, or to request transmission to another person in charge.
- Right to not be subject of a decisions based solely on an automated processing, including profiling;
- Right to lodge complaint with a supervisory authority.
5.1. Right to Object
Under the conditions of GDPR Art. 21 (1), data processing can be objected for reasons that arise from the particular situation of the person concerned.
At all times you are able to submit a request and object against processing of your personal data. All you need to do is send an e-mail or a letter to the contact details listed under Section 2 above.
If you object to the processing of your data for advertising purposes, the affected contact address will be blocked for further advertising processing. We point out that in exceptional cases, even after receipt of your objection, there may be a temporary delivery of advertising material. This is technically due to the necessary lead time for the cease of advertisement and does not mean that we do not implement your objection.
Your concerns can be addressed to us directly via the contact details in Section 2.
6. Data Security
We use appropriate technical and organizational security measures to protect your personal data against manipulation, partial or complete loss, and against unauthorized access by third parties. Our security measures are continually being upgraded in line with regulatory and technological developments, and are reviewed on a periodic basis by our information technology and information systems team.